Salsa Scoop

Writing Email Blast Links that Don't Set Off Scam Warnings

Ever get this message when you click on a link in an email?

Email Scam Alert Thunderbird thinks this site is suspicious! It may be trying to impersonate the web page you want to visit. Are you sure you want to visit www.democracyinaction.org?

These warnings arise because of the links in a message, and frequently because of the tracking of the clicks for that message. Thunderbird (or Outlook, or whatever) is responding to how that link looks to it, and suspects something bad is going on. It's not, but there are a few things to be aware of when using Salsa, or any email system that tracks click rates for emails.

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03:15 PM Mar 21, 2007 - 363 comments permalink

Tuesday Tips: A First-Time CRM Buyer's Guide

Hey, everyone has to be a first-time buyer sometime. For anyone just getting his or her bearings, feeling asea amid the cacophonous web 2.0 suq, a basic orientation to evaluating CRMs. This isn't meant to read as marketing copy, but I need hardly add the caveat [emptor] that we're an interested party ourselves. The text below reprints my draft of an article that appears in the Institute for Politics, Democracy and the Internet's new publication "Constituent Relationship Management: The New Little Black Book of Politics. A Guide to CRM in Politics.". Enjoy. Or if you prefer, you can get the text below as a .pdf.

Just as every army travels on its stomach, every NGO travels on its data. For fundraising, advocacy, case management, communications, and every other way a nonprofit touches its community, good information has always been the lifeblood of the third sector.

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08:52 PM Mar 20, 2007 - 19 comments permalink

Fired Attorney Documents Crowdsourced

Thousands of pages of DoJ documents related to the fired attorneys thing posted on the House Judiciary Committee website have been scattered to the readership of Talking Points Memo for perusal and analysis. Posted at 12:51 a.m. -- the middle of the night -- the request has generated as of this writing (nine hours hence) 35,900 words* of responses/comments, en route to its imminent canonization to the constellation of "network power rewrites political rules" anecdotes. (Stand by, Sunlight Foundation.) (Update -- we beat their story.)

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10:01 AM Mar 20, 2007 - 16 comments permalink

FreeConference-Telco Spat a Nonprofit Headache

A carrier dispute redolent of net neutrality threatens trouble for the many small nonprofits who routinely rely on FreeConference for free telephone conference calls. This month, some telco tentacles and wireless carriers began blocking calls to the service, which is widely used by small nonprofits and activist groups. Why the blocking?

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05:33 PM Mar 18, 2007 - 62 comments permalink

DIA Salsa Spotlight of the Day: In-Line WYSIWYG Editors

Though it seems like a minor tweak, swapping the What You See Is What You Get (WYSIWYG) editor from the old system in favor of a better one was a long and perilous adventure.

It's all in the editor

The WYSIWYG editor of the current system is a decent little program called TinyMCE. We did not write it; instead, we grabbed it from the great farm of available open source software. Sadly, we picked something rotten. It looked shiny and it smelled pleasant, but it was not edible. Unless you were starving. At the time we chose it we were famished. The great limitations of it are known to all of our users: from the Bush Administration-type quality control that would re-write your content to the minuscule editing window on pages that used templates, TinyMCE clearly had its upbringing at the teat of Mussolini.

. Like Mussolini, we were lying when we said it made the trains run on time. We even had to go so far as to create "features" to work around the problems caused by TinyMCE. That "disable WYSIWYG editor" was so that our users would not have to suffer through it. TinyMCE brought a lot of heartache, and that was just the daily impact we would see on our support staff. TinyMCE had to go. Under the new Salsa regime it was first against the wall. But first we needed a replacement. The new editor needed to:

Generate really clean HTML.
Be lightweight. (TinyMCE was a hog dipped in butter.)
Clean out the crud that Microsoft Word generates.
Be cross-browser compliant.

A clarion call was put out for a new editor. By this I mean I turned around in our cramped office and said, "TinyMCE blows. Any suggestions?" The response was clear: "All inline editors blow." This was not encouraging, but I was not one to give up. Every, and I mean about a dozen, open source or free editors were looked at. About a half-dozen editors with a price were tested. Rumors even started that one rogue programmer in our midst had written his own editor. The story gets even weirder: said programmer has also written his own spreadsheet application, and wears a colander on his head because he is convinced that Google is stealing all of his ideas. These were scary times. Then I discovered KTML. KTML from our friends in Romania was a godsend. Sure it cost, but it was slick and it met all of our requirements. And as a bonus they had a JSP version. Being a JSP shop this sounded good. In June 2006 we made the plunge to KTML. Happiness, briefly, reigned. Around December, our intrepid developer Erin pinged the KTML support team. In the past they generally would respond in a day or so. This time, silence. She pinged them again. The silence extended into January. Was Romania invaded? Was KTML a front for an eastern European drug syndicate? Nope. Adobe bought them. Then, Adobe summarily executed KTML for JSP. I felt dirty, alone and I panicked. AHHHHHHHHHHH. Salsa was already in an early form of its public beta at this time. Some of you even used it with KTML. Do we stick with the devil we know in TinyMCE or do we start our hunt anew? Testosterone flowed and the hunt began again. From our past crusades we knew where to look and quickly narrowed the field down to one: FCKEditor. Its name is odd, but its form is elegant. (Or as elegant as an inline editor can get.) It generates XHTML-compliant code, it's lightweight, Microsoft's mucus-laden babel is easily tackled and it works across a variety of browsers. From first glance it seemed great. Then, as we began to install it, it made us smile. When we opened its image library function we fell in love. And this is how we came to love the editor with the seemingly offensive name. Deus ex machina.

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11:01 AM Mar 16, 2007 - 20 comments permalink

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