At approximately 9:22am EST this morning, and for a duration of around 58 minutes, we experienced a major interruption of connectivity at our data center. This interruption caused a complete outage of Salsa services during that window. There was no immediate recourse on our end other than to wait for resolution from our primary vendor. Since previous connectivity issues, Salsa has been working to make more data providers available to our systems, however, this morning, the connectivity issue was widespread and affected all providers currently available to us and others in our data center.

We are pursuing several options for longer-term mitigation. First, the affected vendor is working to reduce the ability for this particular point-of-failure to recur on their end. Second, we are currently pursuing the creation of redundant backup systems in other locations. Lastly, we are continuing to work to make our systems and application more "cloud aware" hence further reducing the reliance on physical location.

We apologize for the outage, and understand the hardship it imposed on our clients. Know that during the outage, we at Salsa were vigilant in pursuing alternatives and communicating with our clients. We always appreciate feedback, though. If you have suggestions for how we can better communicate issues like this to you in the future, by all means let us know. Also, contact us immediately if you have any further questions, comments, or are still experiencing any lasting issues.