Glitch with email submission of support tickets todaySubmitted Tue Mar 30 2010 12:09:00 GMT-0400 (EDT) by Leslie Hall
It looks like our helpdesk provider, Zendesk, is experiencing problems routing email ticket submissions today. Unfortunately, until they resolve the issue, we're not receiving support questions sent by email.
But you can still send in support questions!
Thanks to the Salsa headquarters integration with Zendesk, you can submit support inquiries by logging into your Salsa account as a campaign manager.
Once there, just look for the "support" link in the upper right-hand corner of your headquarters.
We're sorry about any inconvenience. It sounds like Zendesk should have this problem straightened out soon.
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Salsa Weekly Highlight: Support tickets now integrated into your Salsa headquartersSubmitted Thu Mar 25 2010 15:02:00 GMT-0400 (EDT) by Leslie Hall
(From this week's Weekly Highlight email. Click here to sign up to receive it in your inbox every Wednesday!)
It's the "Weekly Salsa Highlight," your quick hit on what's new in Salsa to help get the most out of your online program. As always, you can find plenty more news, updates, and conversation throughout the week on SalsaCommons.org.
Last week, we told you we were moving support services to Zendesk.
I'm delighted to report the transition has gone swimmingly so far! Hopefully, if you've submitted a support request during that time, you agree.
Now that we've migrated, we're adding in some of Zendesk's great bells and whistles. This week, please direct your attention to the bug submission form now integrated into the Salsa headquarters.
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A Customer Service Parable, Not That We Would Ever Do Anything Like ThisSubmitted Fri Sep 07 2007 10:01:17 GMT-0400 (EDT)
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