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August 27, 2019

New Residents' Rights Door Hangers Available

Residents' rights door hangers are now available in our online store. 

The useful door hangers can be hung on residents' doors.  They ask for privacy on one side and list several residents' rights on the other.

Door hangers are available in packs of 50 or 100.

Also available are "I Stand for Quality" buttons in celebration of our 2019 Residents' Rights Month theme.

Buttons are available in packs of 20, 50 and 100

Be sure to order materials in time for Residents' Rights Month in October! Visit our online store for more useful products and resources. 

Remember, Resident's Voice Challenge entries are due on September 1st.  Residents are invited to respond to this year's Residents' Rights Month theme (see prompt questions here) in the form of an essay, poem, video, photo, poster or other artwork.  Find more information here.

Residents and all advocates are invited to fill out the "I Stand for Quality..." sign to share how or why you stand for quality.  Take a photo with your sign and send it to info@theconsumervoice.org.

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Federal Background Checks Identify Nearly 25,600 Ineligible Job Applicants

According to an assessment of eleven states using the National Background Check Program for Long-Term Care Providers by the Office of Inspector General, Health and Human Services in 2017 and 2018, long-term care providers identified nearly 25,600 checks resulting in ineligible long-term care job applicants.  The National Background Check Program for Long-Term Care Providers is meant to assist providers in identifying job applicants who are ineligible to work in the industry due to state or federal criminal histories, such as healthcare fraud or controlled substance abuse.  Michigan, Minnesota, Utah and Kentucky had the highest percentages of ineligible applicants. Read the report from OIG here.

This study shows the importance of conducting comprehensive background checks on all individuals working or volunteering in a long-term care facility.  The background check program studied by the OIG is voluntary and is currently being implemented in 29 states.  Funds are available from CMS for all states to develop and improve their systems to conduct background checks of State and Federal criminal history records for prospective long-term care employees.  Consumer Voice believes that all states should draw down funds to improve their background check systems, federal monitoring of states needs to be done to assess whether they have fully implemented the program, and all facilities should be required to run a comprehensive background check on all prospective employees.  As stated by the OIG, "background checks are an important safety measure that can help protect ... [those] who rely on long-term care services each year for safe, dependable care."

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OIG Finds Emergency Preparedness and Life Safety Deficiencies in Investigation of New York Nursing Homes

An investigation by the Office of the Inspector General (OIG), Health and Human Services found that nursing homes in New York are lagging in emergency preparedness and life safety.  The investigation analyzed 20 nursing homes out of the 621 in the state that participate in Medicare and Medicaid programs.  OIG made unannounced visits to the nursing homes between January and April 2018.  The investigation found deficiencies in all 20 nursing homes including 205 areas of noncompliance with life safety regulations and 219 areas of noncompliance with emergency preparedness.  For more information, read the article in McKnight's.

Visit the Consumer Voice website for resources when preparing for, or in the aftermath of, an emergency event.

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How to Get the Best Possible Rate for the 2019 Consumer Voice Conference

  1. Register before August 31st to take advantage of the early bird registration rate
  2. Become a member - Members receive a discounted conference rate; Add membership directly on the conference registration form
  3. Bring a group - Discounts are available for groups of five or more individuals

Spotlight on Resources

Consumer Voice and the National Ombudsman Resource Center have a multitude of resources available online covering a wide range of long-term care topics. Visit the Consumer Voice and NORC websites to explore all the available resources.  Check out this week's highlighted resource:

Emergency Preparedness: Questions Consumers Should Ask

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In this Issue

New Residents' Rights Door Hangers Available

Federal Background Checks Identify Nearly 25,600 Ineligible Job Applicants

OIG Finds Emergency Preparedness and Life Safety Deficiencies in Investigation of New York Nursing Homes

Spotlight on Resources

Calendar of Events

August 31: Early Bird Registration ends for 2019 Consumer Voice Conference

September 1: Resident's Voice Challenge entries due

October: Residents' Rights Month

November 3-6, 2019: Consumer Voice Annual Conference, Crystal Gateway Marriott, Arlington, Virginia

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Check out our new residents' rights door hangers!

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About The Voice

The Voice is a weekly e-newsletter, published by the National Consumer Voice for Quality Long-Term Care. If you do not wish to continue receiving this publication, please unsubscribe below. Your contributions and comments are welcome and should be sent to info@theconsumervoice.org. Copyright © 2019.

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Consumer Voice is the leading national voice representing consumers in issues related to long-term care, helping to ensure that consumers are empowered to advocate for themselves. We are a primary source of information and tools for consumers, families, caregivers, advocates and ombudsmen to help ensure quality care for the individual. Consumer Voice's mission is to represent consumers at the national level for quality long-term care, services and supports.

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