May 21, 2019

Registration is Open for Consumer Voice Annual Conference

Registration for the 2019 Consumer Voice Annual Conference, November 3-6 in Arlington, Virginia, is now open! At the Consumer Voice Conference, you will hear the latest policy updates from experts; listen to the voices of long-term care consumers; learn nationwide best practices; and acquire new skills, tools and takeaways to put your advocacy into action when you return home. Register during Early Bird Registration in order to get the best possible rate!

Come together with a community of advocates for engaging sessions on topics like:

Federal Public Policy Update
Nursing Home Regulations – Where are we now
Effective advocacy around Transfer-Discharge
Partnering with Legal Advocates
Addressing Abuse, Neglect, & Suspicion of Crime Against Residents
Let’s Talk NORS
Successful Advocacy Practices for Managed Care
Social Media Advocacy
Identifying and Reducing Abuse Through Collaboration and Person-Centered Approaches
Finding the Consumer’s Voice – Nursing Home Complaints
Reform in MN’s Assisted Living Facilities – Lessons for Other States
Inclusive Dementia Care
Engaging and Empowering Consumers Transitioning to MLTSS
Virtual Visitation in LTCFs
Preventing and Responding to Bullying
Protecting Residents from Financial Exploitation

And three can't-miss post-conference intensives:

Behavioral Health Intensive: Taking the Mystery Out of Mental Illness - Speaker: Dr. Susan Wehry, Chief of Geriatrics at the University of New England, College of Osteopathic Medicine
Using Data to Strengthen Your Nursing Home Advocacy - Speaker: Richard Mollot, Executive Director, Long Term Care Community Coalition
Good Care is Restraint Free! Changing the Culture of Care

Visit our website to learn more about post-conference intensives, an updated preliminary agenda, available discounts and hotel reservations.

Register now!

Questions? Email info@theconsumervoice.org.

Can't wait to see you at this year's conference!

NCEA Video Lecture Series on Reframing Elder Abuse Available Free through June 14

The National Center on Elder Abuse (NCEA) created an online video lecture series on how to effectively reframe the way we talk about elder abuse with the public - Reframing the Conversation on Elder Abuse. The videos provide training on how to communicate powerfully about elder abuse as a social policy issue. The course provides a comprehensive communications strategy that has been empirically tested to improve public understanding and support for policy solutions that address and prevent elder abuse. The series is provided through FrameWorks Academy and is currently available for free using the coupon code: WEAAD2018. The coupon code expires June 14, 2018.

LTCCC and CMA Elder Justice Newsletter Highlights "No Harm" Deficiencies

The Long Term Care Community Coalition (LTCCC) and the Center for Medicare Advocacy (CMA)'s recent Elder Justice Newsletter provided further information on so-called "no harm" deficiencies. The Newsletter highlights real citations from specific facilities around the country, including deficiencies related to abuse, neglect, and substandard care, that have been identified as not causing any resident harm. The goal of the newsletter is to bring attention to these "no harm" deficiencies, which frequently do not result in a fine or penalty to the nursing home. Read the newsletter here.

Residents: How do you stand for quality?

For this year's Resident's Voice Challenge, as a part of 2019 Residents' Rights Month, nursing home residents and all long-term care consumers are encouraged to respond to the theme "Stand for Quality." Residents can finish the sentence "I stand for quality..." explaining how or why they stand for quality. Residents are encouraged to use the sign created by Consumer Voice and to submit a photo of themselves with the response. Alternatively, residents can answer one of the following questions in a video or audio recording, poem, word collage, song, artwork or drawing, photo or essay:

What does quality mean to you and how do you stand for quality?
How can you partner with others to define quality? How can you talk to facility staff, family members and others to define quality?
Give an example of quality care that was provided or an example of how you experience quality of life.

Submissions are due September 1, 2019.
Submit by email to info@theconsumervoice.org or by mail to:
Consumer Voice
Attn: Resident's Voice Submission
1001 Connecticut Ave. NW, Suite 632
Washington, DC 20036

For full details, refer to the Resident's Voice guidelines here. Spread the word about the Resident's Voice Challenge with this flyer, and find more information about this year's Residents' Rights Month theme - Stand for Quality - on our website.

Note: All participants featured in a photo or video must submit a completed release form.

Spotlight on Resources

Consumer Voice and the National Ombudsman Resource Center have a multitude of resources available online covering a wide range of long-term care topics. Visit the Consumer Voice and NORC websites to explore all the available resources. Check out this week's highlighted resource:

NORC App for Ombudsman Programs

In this Issue

Registration is Open for Consumer Voice Annual Conference

NCEA Video Lecture Series on Reframing Elder Abuse Available Free through June 14

LTCCC and CMA Elder Justice Newsletter Highlights "No Harm" Deficiencies

Residents: How do you stand for quality?

Spotlight on Resources

Calendar of Events

May: Older Americans Month

Thursday, May 30: Ten Common Nursing Home Problems, and How to Resolve Them, 2:00pm ET, Webinar from Justice in Aging

Friday, June 7: Stronger Together: Elder Justice Tools for WEAAD and Beyond, 12:00pm ET, NCEA webinar

Monday, June 10: Trauma-Informed Care: Nursing Home Responsibilities and Ombudsman Program Advocacy, 3:00pm ET, NORC Webinar

Saturday, June 15: World Elder Abuse Awareness Day - Lifting Up Voices

October: Residents' Rights Month

November 3-6, 2019: Consumer Voice Annual Conference, Crystal Gateway Marriott, Arlington, Virginia

Join the conversation and follow us on social media!

Last Week's Most Popular Post:

Wednesday, May 15:
AARP BankSafe training is now available to banks and credit unions nationwide.

Last Week's Most Popular Tweet:

Thursday, May 16:

Registration is NOW OPEN for the 2019 Consumer Voice Annual Conference!

Long-Term Care Resources & News

Identity Theft and Fraud, Research brief from the Center for Victim Research

Read past issues of The Voice here.

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About The Voice

The Voice is a weekly e-newsletter, published by the National Consumer Voice for Quality Long-Term Care. If you do not wish to continue receiving this publication, please unsubscribe below. Your contributions and comments are welcome and should be sent to info@theconsumervoice.org. Copyright © 2019.

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Consumer Voice is the leading national voice representing consumers in issues related to long-term care, helping to ensure that consumers are empowered to advocate for themselves. We are a primary source of information and tools for consumers, families, caregivers, advocates and ombudsmen to help ensure quality care for the individual. Consumer Voice's mission is to represent consumers at the national level for quality long-term care, services and supports.

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