May 23, 2019

Thank you for registering for the Revised National Ombudsman Reporting System (NORS) Training five-part webinar series. The recording and materials from the introductory webinar, Part I, Part II, and Part III webinars are available here. The Part IV Ombudsman Program Activities NORS training materials are available now. You are encouraged to review these materials and take the Part IV Quiz prior to the Part IV: Ombudsman Program Activities webinar on May 29, 2019 at 3:00 – 4:30 p.m. ET.

1. Print and review the revised NORS Part IV Ombudsman Program Activities Training Materials (links below).

2. Print and refer to Part H of the NORS Table 3: State Program Information when taking the quiz. The quiz covers sections S-51 through S-68. 

3. Take the revised NORS Part IV Quiz.

1. Have the revised Part IV Ombudsman Program Activities materials, quiz responses, and NORS Table 3 printed and in front of you.

NORS Training Materials - Part IV: Ombudsman Program Activities 

• Revised NORS Training Part IV: Ombudsman Program Activities Basic Principles (black and white version)
• Revised NORS Training Part IV: Ombudsman Program Activities Quiz (black and white version)
• Revised NORS Training Part IV: Ombudsman Program Activities Quiz Answer Sheet (black and white version)
• NORS Table 3: State Program Information

Revised NORS Training Five-Part Webinar Series

The purpose of the revised NORS training five-part webinar series is to introduce the new training materials and help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019. The final webinar in the series, Part IV: Ombudsman Program Activities will be held May 29, 2019 at 3:00 - 4:30 ET. Participants only need to register once to attend all five webinars.