May 2, 2019

National Ombudsman Reporting System (NORS)
Training Part III: Verification, Disposition, Referral, and Closing Cases webinar materials are available now. 

View the slides as a PDF and as a PowerPoint with presenter notes. 

Resources

Part III Revised NORS Training Materials

• Revised NORS Training Part III: Verification, Disposition, Referral, and Closing Cases Basic Principles (black and white version)
• Revised NORS Training Part III: Verification, Disposition, Referral, and Closing Cases - Closing the Case (black and white version)
• Revised NORS Training Part III: Verification, Disposition, Referral, and Closing Cases Quiz (black and white version)
• Revised NORS Training Part III: Verification, Disposition, Referral, and Closing Cases Quiz Answer Sheet (black and white version)
• Table 1: NORS Parts A, B and C - Case and complaint codes, values, and definitions
• Table 2: Complaint codes and definitions 

Webinar Series

State Ombudsman programs submit data regarding program activities to the Administration for Community Living (ACL)/Administration on Aging (AoA), using the codes, definitions, and activities outlined in the instructions for the National Ombudsman Reporting Systems (NORS). The data has been collected since 1996 and this is the first comprehensive revision. The revised NORS data collection is effective October 1, 2019.

NORC has updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do. States are to continue to use the current approved NORS codes and instructions and training materials to ensure consistent reporting until the updated data collection is effective on October 1, 2019.

The purpose of this webinar series is to introduce the new training materials to help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019. 

Participants only need to register once to attend the remaining webinar.

• Part IV: Activities May 29, 2019 3:00 – 4:30 ET.

REGISTER

Additional information about NORS can be found on the NORC website and archived webinars are located here.