April 26, 2019

Thank you for registering for the Revised National Ombudsman Reporting System (NORS) Training five-part webinar series. The recording and materials from the introductory webinar, Part I, and Part II webinars are available here. The Part III: Verification, Disposition, Referral, and Closing Cases NORS training materials are available now. You are encouraged to review these materials and take the Part III Quiz prior to the Part III: Verification, Disposition, Referral, and Closing Cases webinar on April 30, 2019 at 3:00 – 4:30 p.m. ET.

1. Print and review the revised NORS Part III Verification, Disposition, Referral, and Closing Cases Training Materials (links below).

2. Print the NORS, Table 1: Case and complaint codes, values and definitions for the definitions of the referral agencies, verification, and disposition and NORS, Table 2: Complaint codes and definitions so you can refer to the table for the complaint codes, definitions, examples, and reporting tips. 

3. Take the revised NORS Part III Quiz.

1. Have the revised Part III Verification, Disposition, Referral, and Closing Cases materials, quiz responses, NORS Table 1, and NORS Table 2 printed and in front of you.

NORS Training Materials - Part III: Verification, Disposition, Referral, and Closing Cases

• Revised NORS Training Part III: Verification, Disposition, Referral, and Closing Cases Basic Principles (black and white version)
• Revised NORS Training Part III: Verification, Disposition, Referral, and Closing Cases (black and white version)
• Revised NORS Training Part III: Verification, Disposition, Referral, and Closing Cases Quiz (black and white version)
• Revised NORS Training Part III: Verification, Disposition, Referral, and Closing Cases Quiz Answer Sheet (black and white version)
• NORS Table 1: Case and complaint codes, values and definitions
• NORS Table 2: Complaint codes and definitions

Revised NORS Training Five-Part Webinar Series

The purpose of the revised NORS training five-part webinar series is to introduce the new training materials and help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019. The following two webinars will cover each part of the revised four-part training.

Participants only need to register once to attend all five webinars.

• Part III: Verification, Disposition, Referral, and Closing Cases April 30, 2019 3:00 – 4:30 ET
  
• Part IV: Activities May 29, 2019 3:00 – 4:30 ET.