March 25, 2019
National Ombudsman Reporting System (NORS)
Training Part II: Complaint Coding webinar materials are available now.
View the slides as a PDF and as a PowerPoint with presenter notes.
Part II Revised NORS Training Materials
State Ombudsman programs submit data regarding program activities to the Administration for Community Living (ACL)/Administration on Aging (AoA), using the codes, definitions, and activities outlined in the instructions for the National Ombudsman Reporting Systems (NORS). The data has been collected since 1996 and this is the first comprehensive revision. The revised NORS data collection is effective October 1, 2019.
NORC has updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do. States are to continue to use the current approved NORS codes and instructions and training materials to ensure consistent reporting until the updated data collection is effective on October 1, 2019.
The purpose of this webinar series is to introduce the new training materials to help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019.
Participants only need to register once to attend the three remaining webinars.
- Part III: Closing the Case – Verification, Referral, and Disposition April 30, 2019 3:00 – 4:30 ET
- Part IV: Activities May 29, 2019 3:00 – 4:30 ET.
Additional information about NORS can be found on the NORC website and archived webinars are located here.