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February 22, 2019
Thank you for registering for the Revised National Ombudsman Reporting System (NORS) Training five part webinar series. The recording and materials from the introductory webinar are available here. The Part I: Case, Complaint, Complainant, and Information and Assistance NORS training materials are available now. You are encouraged to review these materials prior to the Part I: Case, Complaint, Complainant and Information and Assistance webinar on February 27, 2019 3:00 – 4:30 ET.
NORS Training Materials - Part I: Case, Complaint, Complainant, and Information and Assistance
Revised NORS Training Five-Part Webinar Series
The purpose of this webinar series is to introduce the new training materials to help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019. The introductory webinar was held February 5, 2019. The following four webinars will cover each part of the revised four-part training.
Participants only need to register once to attend all five webinars.
- Part I: Case, Complaint, Complainant and Information and Assistance February 27, 2019 3:00 – 4:30 ET
- Part II: Coding Complaints March 19, 2019 3:00 – 4:30 ET
- Part III: Closing the Case – Verification, Referral, and Disposition April 30, 2019 3:00 – 4:30 ET
- Part IV: Activities May 29, 2019 3:00 – 4:30 ET.
NOTE: States are to continue to use the current approved NORS codes and instructions and training materials to ensure consistent reporting until the updated data collection is effective on October 1, 2019.
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