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National Long-Term Care Ombudsman Resource Center

February 7, 2019

Thank you for attending our webinar!

Thank you for attending the Introduction to the Revised National Ombudsman Reporting System (NORS) webinar on February 5, 2019. 

The webinar recording, slides, and other materials are available on the website and below.

After each webinar in the five-part series NORC will send a list of attendees by state to each State Ombudsman. Certificates of Attendance will be provided by GoToWebinar to attendees via email at the conclusion of the series. If you need more information about your attendance, please contact ckohler@theconsumervoice.org.

Since you attended the first webinar you are already registered for the entire series. The next webinar is Wednesday, February 27, 3:00 – 4:30 ET.

View the slides as a PDF and as a PowerPoint with presenter notes.


Table 1: Case Data Components

Table 2: Complaint codes and definitions

Table 3: State Program Information

NORS webpage on the NORC website

Upcoming Webinars

  • Part I: Case, Complaint, Complainant and Information and Assistance February 27, 2019 3:00 – 4:30 ET 
  • Part II: Coding Complaints March 19, 2019 3:00 – 4:30 ET 
  • Part III: Closing the Case – Verification, Referral, and Disposition April 30, 2019 3:00 – 4:30 ET
  • Part IV: Activities May 29, 2019 3:00 – 4:30 ET.

Additional information about NORS can be found on the NORC website and archived webinars are located here. Contact ombudcenter@theconsumervoice.org with questions.

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National Consumer Voice for Quality Long-Term Care - 1001 Connecticut Avenue, NW, Suite 425 - Washington, DC 20036 - telephone: (202) 332-2275 - fax: (202) 403-3473 - ombudcenter@theconsumervoice.org