February 7, 2019
Introduction to the Revised National Ombudsman Reporting System (NORS) webinar materials are available now.
View the slides as a PDF and as a PowerPoint with presenter notes.
Table 1: Case Data Components
Table 2: Complaint codes and definitions
Table 3: State Program Information
NORS webpage on the NORC website
This webinar is part of a five-part webinar series on the revised National Ombudsman Reporting System (NORS) training materials created by NORC.
State Ombudsman programs submit data regarding program activities to the Administration for Community Living (ACL)/Administration on Aging (AoA), using the codes, definitions, and activities outlined in the instructions for the National Ombudsman Reporting Systems (NORS). The data has been collected since 1996 and this is the first comprehensive revision. The revised NORS data collection is effective October 1, 2019.
NORC has updated the four-part NORS training materials to reflect the updated codes, definitions, and activities and instruct programs on how to record the work they do. States are to continue to use the current approved NORS codes and instructions and training materials to ensure consistent reporting until the updated data collection is effective on October 1, 2019.
The purpose of this webinar series is to introduce the new training materials to help programs prepare for the transition to new codes, definitions, and activities on October 1, 2019. This webinar introduced the revised new NORS data collection and the following four webinars will cover each part of the revised four-part training.
Participants only need to register once to attend the four remaining webinars.
- Part I: Case, Complaint, Complainant and Information and Assistance February 27, 2019 3:00 – 4:30 ET
- Part II: Coding Complaints March 19, 2019 3:00 – 4:30 ET
- Part III: Closing the Case – Verification, Referral, and Disposition April 30, 2019 3:00 – 4:30 ET
- Part IV: Activities May 29, 2019 3:00 – 4:30 ET.
Additional information about NORS can be found on the NORC website and archived webinars are located here.