August 29, 2018

Consumer Voice and NORC have updated two resources for consumers. The materials are based on Residents' Rights and achieving quality long-term care. We encourage you to share these materials with individuals receiving long-term care, family members, facility staff, and Ombudsman programs.

Click on the images below to view the materials. 

This form can be used by consumers to record their personal preferences and information about themselves in case they need long-term care services in their home or in a long-term care community in the future. The information in this form may provide some help in understanding residents and assist when providing their care. 

This fact sheet provides an overview of residents' rights for LGBT consumers living in long-term care. Current estimates state that 10.1 million Americans identify as lesbian, gay, bisexual or transgender (LGBT), with 3.8% aged 52 and older individuals identifying as LGBT. One study found that 27% of LGBT baby boomers had significant concerns about discrimination as they age and there are reports that LGBT older adults encounter violations of their rights when seeking long-term care services and supports. Share this fact sheet with consumers to ensure they know their rights. 

If you have any questions or are not able to find a resource email info@theconsumervoice.org or ombudcenter@theconsumervoice.org.