Spread the word » Facebook Twitter

August 21, 2018

New Bill in Illinois Allows APS to Investigate

A bill recently passed in Illinois has expanded Adult Protective Services' jurisdiction for investigation of abuse.  The ammendment to the Adult Protective Services Act expanded the definition of "eligible adult" to include long-term care residents if the abuse, neglect, or financial exploitation is perpetrated by a non-facility staff member and occurred outside of the facility. 

Illinois State Long-Term Care Ombudsman Jamie Freschi worked closely with the Adult Protective Services Director and the state Department on Aging to close the gap in the law. 

Read the full bill here.

Back to Top

White Paper Proposes An Oral Health Benefit in Medicare Part B

A new white paper, An Oral Health Benefit in Medicare Part B: It's Time to Include Oral Health in Health Care, was written and published by Oral Health America, the American Dental Association, Center for Medicare Advocacy, the DentaQuest Foundation, Families USA, Justice in Aging, the Santa Fe Group, and other health industry leaders and advocates. 

The white paper reviews oral health's integral part in maintaining overall health, and older adults' need for affordable access to dental care in order to age successfully.  The paper argues that a dental benefit in Medicare Part B would ensure that oral health care is seen as just as important as the rest of health care and would mean better quality of life for recipients.

Back to Top

Webinar on Supported Decision-Making and the PRACTICAL Tool

Join the National Center on Law & Elder Rights on Wednesday, September 12th at 2:00pm ET for "Using Supported Decision-Making to Avoid Guardianship: Screening with the PRACTICAL Tool and Beyond."  The webinar will highlight Supported Decision-Making (SDM) and the PRACTICAL Tool.

SDM is a person-centered model that helps supporters understand the values of the person and offer better advice and options for that person.  The PRACTICAL Tool reviews options and concerns in using SDM to determine a person's needs, existing and required supports, and options. 

Register for the webinar here.

Back to Top

New Study on Incidents Between Residents with Dementia in Long-Term Care

A new study from Eilon Caspi, PhD at the University of Minnesota School of Nursing analyzed incidents between residents with dementia in long-term care homes.  The exploratory study, the first to examine the circumstances surrounding the death of elders as a result of resident-to-resident incidents, looked at media accounts and death review records.  Resident-to-resident incidents are not currently tracked federally.  The report found that:

  • Nearly half of all fatalities were the results of physical contact classified as push-fall;
  • While men and women equally died as a result of these incidents, 74% of exhibitors were men;
  • More than half of all incidents took place inside bedrooms; and
  • The most common time for an incident to occur was the evening. 

For more information, read read the press release here and a blog by Dr. Caspi here.

Dr. Caspi will be presenting his findings at a session during the 2018 Consumer Voice Conference entitled "Death of 105 Elders Due to Resident-to-Resident Incidents: A Pilot Study."  Register and find more information about this session and other can't-miss events during the conference on our website.

Back to Top

NORC Webinar on Emergency Preparedness

Recent natural disasters have significantly impacted several states, including consumers of long-term care services and supports.  Join NORC for a free webinar Tuesday, September 18th from 3:00-4:30pm ET entitled "Emergency Preparedness: Ombudsman Program Advocacy and Facility Responsibilities." Presenters will share their experience before, during, and after a natural disaster. Attendees will learn about CMS’ emergency preparedness rule, the most common reactions of residents after a disaster and how to support them, and tips to help prepare personally and professionally.

Presenters are Maria Greene, Consultant, National Ombudsman Resource Center (NORC); Mike Milliken, Florida State Long-Term Care Ombudsman; Dania Vazquez, Puerto Rico State Long-Term Care Ombudsman; and Lisa Hayes, Managing Local Ombudsman, Houston-Galveston Area Agency on Aging/Houston-Galveston Area Council.

Register now.

Back to Top

Free Video Series on Reframing How We Talk About Elder Abuse

The National Center on Elder Abuse and the FrameWorks Institute have released a new free video lecture series about reframing how we talk about elder abuse.  These professional training videos review how to communicate more powerfully about elder abuse as a social policy issue. 

To access the videos click here, add the course to your cart, and use discount code: WEAAD2018.  The video course will be free through June 15, 2019.

Back to Top


Spotlight on Resources

Consumer Voice and the National Ombudsman Resource Center have a multitude of resources available online covering a wide range of long-term care topics. Visit the Consumer Voice and NORC websites to explore all the available resources.  Check out this week's highlighted resource:

Resident-Directed Care Webpage

Back to Top

In this Issue

New Bill in Illinois Allows APS to Investigate

White Paper Proposes An Oral Health Benefit in Medicare Part B

Webinar on Supported Decision-Making and the PRACTICAL Tool

New Study on Incidents Between Residents with Dementia in Long-Term Care

NORC Webinar on Emergency Preparedness

Free Video Series on Reframing How We Talk About Elder Abuse


Spotlight on Resources


Resident's Voice Challenge Submission Deadline - September 1

Submit your entry for the 2018 Resident's Voice Challenge by September 1st.  Find guidelines and check out this year's entries.


Calendar of Events

Wednesday, September 5: Sexual Abuse in Nursing Homes: What You Need to Know, 2:00pm ET, Consumer Voice webinar

September 5-7: National Center for Victims of Crime 2018 National Training Institute

Wednesday, September 12: Using Supported Decision-Making to Avoid Guardianship: Screening with the PRACTICAL Tool, 2:00pm ET, Webinar from the National Center on Law & Elder Rights

Tuesday, September 18: Dementia Care: Opioid Use & Impact for Persons Living with Dementia, 1:30pm ET, Call from CMS

Tuesday, September 18: Emergency Preparedness: Ombudsman Program Advocacy and Facility Responsibilities, 3:00pm ET, NORC Webinar

October: Residents' Rights Month, Speak Up: Know Your Rights and How to Use Them

October 22-24: Consumer Voice Annual Conference, Alexandria, Virginia


Join the conversation and follow us on social media!

Last Week's Most Popular Post:

Thursday, August 16:
New nursing home staffing data is available

Last Week's Most Popular Tweet:

Wednesday, August 15:

Join our webinar Sept. 5 at 2pm ET "Sexual Abuse in Nursing Homes: What You Need to Know"


Long-Term Care Resources & News



Read past issues of The Voice here.


Support the Consumer Voice While You Shop Online

About The Voice

The Voice is a weekly e-newsletter, published by the National Consumer Voice for Quality Long-Term Care. If you do not wish to continue receiving this publication, please unsubscribe below. Your contributions and comments are welcome and should be sent to info@theconsumervoice.org. Copyright © 2018.

If you did not receive The Voice through a subscription, but would like to join our mailing list to receive future issues, click here.

Consumer Voice is the leading national voice representing consumers in issues related to long-term care, helping to ensure that consumers are empowered to advocate for themselves. We are a primary source of information and tools for consumers, families, caregivers, advocates and ombudsmen to help ensure quality care for the individual. Consumer Voice's mission is to represent consumers at the national level for quality long-term care, services and supports.


Click here to unsubscribe