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National Consumer Voice for Quality Long-Term Care

August 8, 2018

After 31 years, Sara Hunt, is stepping back from her role of providing ongoing consultant support for NORC and Consumer Voice this month.

(Pictured left to right: Top row: Alejandra Ona, Lori Smetanka, Kelly McCarthy, Robyn Grant, Alisha Lineswala, Kate Durkin; Bottom row: Amity Overall-Laib, Sara Hunt, Tina Steier, Carol Scott, Katie Kohler)

Sara has been an integral part of Consumer Voice and NORC for decades and has worked with NORC since the Administration on Aging awarded the first grant for the center. Her work has informed the advocacy and enhanced the effectiveness of Ombudsman programs nationwide. Sara authored many key resources that are instrumental in Ombudsman program training such as, the Basic Complaint Handling Skills for Ombudsmen, Working Through Ethical Dilemmas, Conflict of Interest and the Long-Term Care Ombudsman Program, and the NORC Curriculum that many Ombudsman programs use for their initial certification training. Sara also co-authored the critically important advocacy tool for residents and families, Nursing Homes: Getting Good Care There.

Sara’s dedication to improving the quality of life and care of individuals living in long-term care facilities by supporting effective and successful Ombudsman program advocacy is unparalleled. Ombudsman programs and other advocates have relied on Sara’s in-depth knowledge, experience, and sage advice for years.

We are extremely appreciative for the decades of passionate service to our network and will miss Sara’s regular presence in our meetings and projects. We cannot say thank you enough, Sara, as we are indebted to the wealth of resources and knowledge you have gifted Consumer Voice, NORC, Ombudsman programs, consumers, and all those that advocate for quality long-term care.

See a letter from Sara below.

To my colleagues and friends,

In August, I will be transitioning to some occasional, short-term projects instead of my ongoing work with NORC and the Consumer Voice. It has been a difficult decision because so much of my professional career, interests, and people connections, has been focused on long-term care consumer advocacy and advocates. I could not have dreamed of a better job or better individuals to work with, learn from, and enjoy being with, than I have experienced with all of you. I continue to feel so very fortunate to have had this opportunity. This work and you have been my continuous learning community and for that I am very grateful. I will be working and attending the Consumer Voice conference in October and hope to see many of you there.

I am looking forward to beginning some of the many things on my “someday I want to” list. My email address has changed; my physical address and phone number remain the same.  

Thank you for enriching my life and for your ongoing advocacy.


1414 Wayfield Lane, Mount Juliet, TN 37122

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The National Consumer Voice for Quality Long-Term Care - 1001 Connecticut Avenue, NW, Suite 632 - Washington, DC 20036 - telephone: (202) 332-2275 - info@theconsumervoice.org