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May 8, 2018

Registration Now Open for 2018 Annual Conference

Join us October 22-24, 2018 in Alexandria, Virginia for a packed conference featuring:

  • the latest policy updates;
  • voices of long-term care consumers;
  • nationwide best practices;
  • skills trainings; and
  • new tools and takeaways to put your advocacy into action!

Do not miss the best possible deal on our conference - save up to $55
Register Now!

Come together with a community of advocates for engaging sessions on topics like:

  • Successfully Challenging Transfers and Discharges
  • Medicaid Funded Assisted Living: Improved Oversight is Needed
  • The Intersection of Guardianship and Long-Term Care
  • Ombudsman Partnerships with Legal Services
  • Advocating for Older Adults who have Experienced Trauma
  • Helping Families Become Positive Partners
  • Supported Decision-Making Listening Session
  • Ombudsman Practice Tips for Facilitating Meetings between Consumers and Facility Representatives
  • Defining Quality with Resident Voices
  • Consumer Rights and Nursing Home Arbitration Clauses
  • Protecting Residents Rights Through Discharge Notice Collection and Review
  • Challenges and Innovations in Systems Advocacy by LTC Ombudsman Programs

Click here for a preliminary agenda.

PLUS - three can't-miss post-conference intensives -

  1. Bringing Hand in Hand to Life – A Competency Based Resource for Dementia and Abuse Training
  2. Understanding and Addressing Bullying and Other Antagonistic Behaviors among Older Adults
  3. Nursing Home Evictions to Inappropriate Settings: Finding Answers

For more conference information (including group discounts and information on the new conference hotel), visit theconsumervoice.org/2018-conference.

**The National Aging & Law Conference is happening the same week as the Consumer Voice Conference in the same hotel!  Register for both conferences and receive a $50 discount on a full registration to the Consumer Voice Conference.  Consumer Voice's conference concludes with our post-conference intensives from 9:00am-12:00pm on Wednesday, October 24th.  The National Aging & Law Conference begins the same day at 1:00pm with their Legal Skills pre-conference session.  Make the most of your visit to DC and easily attend both conferences.  To receive the Consumer Voice Conference discount, email info@theconsumervoice.org.

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Consumer Voice Webinar on Relationship Between Resident Satisfaction and Quality Measures

Nursing homes are increasingly collecting information about resident and family satisfaction. Consumers want this information when making choices among facilities. Policymakers are interested in it as another indicator of quality, given known weaknesses in existing quality measures. Managed care plans and other partners want this information to inform contracting decisions. And yet, little is understood about whether consumer satisfaction data duplicates other types of quality indicators, such as nursing home quality of care and quality of life deficiencies, or Nursing Home Compare 5-star ratings.

Join leading national experts from the University of Massachusetts Boston for a free webinar on Thursday, May 17th at 2:00pm ET on the principles of consumer satisfaction in nursing homes. You will also learn about research examining the relationship between satisfaction and existing quality measures and facility characteristics, and the implications of this evidence for building the case for pushing policymakers to require nursing homes to collect and report consumer satisfaction data to the benefit of consumers. The webinar will also discuss feedback on this research, along with expert perspectives, garnered at the Consumer Voice Annual Meeting last November.  Register here.

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NCLER Webinar on Understanding Durable Medical Equipment

Join the National Center on Law & Elder Rights (NCLER) on Wednesday, May 16th at 2:00pm ET for a webinar entitled "Understanding Durable Medical Equipment."  Durable Medical Equipment (DME) is the equipment and supports an individual needs to help with health issues. Many people experience difficulty accessing DME, especially if they are dual eligible individuals. The webinar will address DME coverage through Medicare and Medicaid; the coordination between the two programs; and practice tips and solutions for those who are denied access to DME services.  Register for the webinar here.  This webcast is part of NCLER’s Advanced Legal Training series.  To see other webinars in the series, go to NCLER's website.

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MANHR Debuts Newly Designed Website

Massachusetts Advocates for Nursing Home Reform (MANHR) has released its newly designed website.  The comprehensive, user-friendly, consumer-focused site is a one-stop resource for people considering or living in a nursing home in Massachusetts.  The website provides information on considering a nursing home for yourself or a loved one; managing nursing home experiences; and dealing with problems while you or a loved one are in a nursing home.  Visit the website at www.manhr.org.

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NORC Webinar on Ending Nursing Home Violence Between Residents

Save the Date for a NORC webinar Tuesday, June 26th at 3:00pm ET entitled "Ending Nursing Home Violence Between Residents: Prevention, INtervention, and Advocacy."  This presentation will examine the widespread problem of physical violence (resident to resident mistreatment) in nursing homes and argue that a large-scale public health initiative is needed to end nursing home violence. Dr. Karl Pillemer, Director, Bronfenbrenner Center for Translational Research, Hazel E. Reed Professor in the Department of Human Development, Professor of Gerontology in Medicine at the Weill Cornell Medical College, will review the research evidence on the prevalence of violence in nursing homes and discuss why intervention in this area has lagged other forms of violence. Options for eliminating violence in nursing home settings, with special attention to transferring knowledge from successful public health campaigns to combat violent behavior, will be presented.

Following Dr. Pillemer, information will be shared regarding resources and training for facility staff and long-term care Ombudsman programs.

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Spotlight on Resources

The Consumer Voice and the National Ombudsman Resource Center (NORC) have a multitude of resources available online covering a wide range of long-term care topics.  Visit the Consumer Voice website and the NORC website to explore all the available resources.  Take a look at this week's highlighted resource:

Resident Advocate: April 2018 - A new issue of the quarterly resident newsletter is now available.  If you are a long-term care consumer, receive a mailed copy of the newsletter free of charge by emailing info@theconsumervoice.org.  Interested others can find downloadable copies of the newsletter on our website or can purchase a mailed subscription.  More information here.

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In this Issue

Registration Now Open for 2018 Annual Conference

Consumer Voice Webinar on Relationship Between Resident Satisfaction and Quality Measures

NCLER Webinar on Understanding Durable Medical Equipment

MANHR Debuts Newly Designed Website

NORC Webinar on Ending Nursing Home Violence Between Residents

Spotlight on Resources

Calendar of Events

May: Older Americans Month

Friday, May 11: Dr. Joshua M. Wiener's Legacy: Keep on Marching!, 1:00-5:00pm ET, Symposium in Washington, DC

Wednesday, May 16: Understanding Durable Medical Equipment, 2:00pm ET, Webinar from the National Center on Law & Elder Rights

Thursday, May 17: A Closer Look at the Relationship Between Resident Satisfaction and Quality Measures in Nursing Homes, 2:00pm ET, Consumer Voice Webinar

Friday, June 15: World Elder Abuse Awareness Day

Tuesday, June 26: Ending Nursing Home Violence Between Residents: Prevention, Intervention, and Advocacy, 3:00pm ET, NORC Webinar

October: Residents' Rights Month, Speak Up: Know Your Rights and How to Use Them

October 22-24: Consumer Voice Annual Conference, Alexandria, Virginia

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Registration is NOW Open for our Annual Conference in Alexandria, VA in October!

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About The Voice

The Voice is a weekly e-newsletter, published by the National Consumer Voice for Quality Long-Term Care. If you do not wish to continue receiving this publication, please unsubscribe below. Your contributions and comments are welcome and should be sent to info@theconsumervoice.org. Copyright © 2018.

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Consumer Voice is the leading national voice representing consumers in issues related to long-term care, helping to ensure that consumers are empowered to advocate for themselves. We are a primary source of information and tools for consumers, families, caregivers, advocates and ombudsmen to help ensure quality care for the individual. Consumer Voice's mission is to represent consumers at the national level for quality long-term care, services and supports.

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