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April 9, 2018
NEW Consumer Voice and NORC On-Demand
Training Center
A learning center for all individuals interested in
achieving quality long-term care.
 Consumer Voice and NORC have created a new online training center. This on-demand education platform allows you to delve into important topics through our online courses. Courses are available for consumers, representatives of long-term care Ombudsman programs, advocates, and family members through your computer or mobile device.
There are separate courses created by Consumer Voice and NORC. Consumer Voice courses focus on understanding federal regulations, policies, and advocacy strategies. NORC courses focus on Ombudsman program practices and advocacy.
NORC created a continuing education course that Ombudsman programs can use for on-going education credits for their representatives. Individuals that complete the course will receive a certification of completion. Two continuing education courses are currently available, one regarding Abuse, Neglect, and Exploitation and another regarding Volunteer Management. Additional courses will be added to the Training Center over time.
To enroll in a course you must create an account. Watch the video below for an overview of the Training Center. Step-by-step instructions for enrolling and navigating a course are available here.
If you have any questions or need assistance accessing the Training Center, email info@theconsumervoice.org or ombudcenter@theconsumervoice.org.
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