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May 23, 2017

Registration is Now Open for the Consumer Voice Annual Conference

The Consumer Voice Annual Conference is back in Washington, DC from November 5-8, 2017, and we can't wait to see you there!  

Register now!

At the 2017 Conference, attendees will enjoy:

  • Plenary and workshop sessions addressing the latest issues affecting long-term care consumers
  • A visit to Capitol Hill for a planned plenary session
  • Hearing from key federal and state experts about important policy initiatives and best practices
  • Networking with your peers from around the country

The 2017 Conference will include plenaries and sessions addressing such topics as:

  • Residents' perspectives on quality care and quality of life
  • The revised nursing home regulations, guidance, and new survey process
  • Care coordination as the lynchpin to quality care
  • Development of quality elder care guidelines for in-home care
  • Preventing and responding to sexual assault in long-term care
  • The relationship between resident satisfaction and quality of life
  • Ombudsman Volunteer Program Management
  • 30 years after OBRA ’87 – a look at nursing home quality

….. and much, much more.  You don’t want to miss it! Check out a preliminary agenda here.

And don't forget - we're back at the Renaissiance Capital View Hotel in 2017!

For more information about the agenda, pre-conference intensives, group discounts and registration rates, click here.

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May 31st Webinar on LTCOP Volunteer Management

Register today for the May 31st webinar on LTCOP Volunteer Management: Model Materials and Sharing Best Practices. This 90-minute webinar is applicable to all staff representatives who recruit, train, and work with volunteer Ombudsman program representatives. We’ll share the new model volunteer intake and risk management materials (e.g., application form, interview questions, code of ethics, acknowledgement form) and highlight recruitment ideas.

Speakers include Amity Overall-Laib, Director, National Ombudsman Resource Center; Carol Scott, Ombudsman Specialist, National Ombudsman Resource Center; and Lenè Garrett, Volunteer Recruitment Specialist, Oregon Long-Term Care Ombudsman Program.

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Hawaii State Ombudsman Recieves Advocacy Award

Hawaii State Long-Term Care Ombudsman John McDermott is a recipient of the 2017 HARA Shining Light Award.  Each year HARA honors certain individuals and organizations who have demonstrated an understanding of issues important to seniors and have been strong advocates for seniors. The award will be presented at the 2017 HARA/Kokua Council Legislative Review on Wednesday, May 24th at the Hawaii State Capitol.

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CMS Provides Update on Special Focus Facility Initiative

The Centers for Medicare & Medicaid Services (CMS) has provided an update on the Special Focus Facility (SFF) Initiative.  The update provides a list of nursing homes that have had a history of serious quality issues and are included in a special program to encourage improvements.  CMS provides tables with facilities in five different categories 1.) New Additions; 2.) Not Improved; 3.) Improving; 4.) Recently Graduated and 5.) No Longer in Medicare and Medicaid.  The website is part of an effort from CMS to address the problem of chronically under-performing nursing homes.  Read the update here.

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Materials Available from Webinar on Financial Abuse and Medicaid Denials

Materials are now available from Justice in Aging's recent webinar on Elder Financial Abuse and Medicaid Denials.  For low-income older adults who rely on Medicaid for their long-term care, financial exploitation can be devastating.  In some cases, older adults who are victims of financial abuse have been denied Medicaid eligibility because their abuser will not turn over their bank records.  Losing Medicaid eligibility can mean some older adults can no longer pay for their nursing home care and can be threatened with eviction or involuntary discharge.  This webinar covered how to identify victims of elder financial abuse, what problems exploitation can cause with Medicaid eligibility, and how legal services attorneys can help clients receive Medicaid benefits.  View the slides and issue brief and watch the recording.

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Law Enforcement Training on Elder Financial Exploitation

The Department of Justice's Elder Justice Initiative is offering a law enforcement training opportunity. A one-day seminar on financial crimes against seniors is offered in collaboration with the National White Collar Crime Center (NW3C). The course will address the problem of financial exploitation of seniors with topics including  working with senior victims, examining documents like bank records and powers of attorney, and resources for investigation and community awareness.  Applications for this training are due by July 1, 2017.  For more information, click here.

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Spotlight on Resources

The Consumer Voice and the National Ombudsman Resource Center (NORC) have a multitude of resources available online covering a wide range of long-term care topics.  Visit the Consumer Voice website and the NORC website to explore all the available resources.  Take a look at this week's highlighted resource:

How to Prevent, Detect and Report Financial Exploitation in Nursing Homes - This fact sheet, geared towards consumers, provides tools to protect yourself from financial exploitation.

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In this Issue

Registration is Now Open for the Consumer Voice Annual Conference

May 31st Webinar on LTCOP Volunteer Management

Hawaii State Ombudsman Recieves Advocacy Award

CMS Provides Update on Special Focus Facility Initiative

Materials Available from Webinar on Financial Abuse and Medicaid Denials

Law Enforcement Training on Elder Financial Abuse

Spotlight on Resources

We're fighting the good fight...and we need your help!

During these past few months, there has been an unprecedented assault on the policies that support access to quality long-term care and protect the rights of long-term care consumers.  We are fighting back.

Consumer Voice staff have been working tirelessly to battle attacks that will turn the clock on long-term care and consumer rights back 40 years!  Will you join us? 

Click here for more information and to make a donation.

Combined Federal Campaign


Thank you for your support!

Save the Date:

Consumer Voice 41st Annual Conference

November 5-8, 2017
Renaissance Arlington Capital View Hotel
Arlington, Virginia

Calendar of Events

Tuesday, May 30: Multidisciplinary Team Guide and Toolkit, 2:00pm ET, Walk-through from Elder Justice Initiative

Wednesday, May 31: LTCOP Volunteer Management: Model Materials and Sharing of Best Practices, 3:00pm ET, NORC Webinar

Thursday, June 15: World Elder Abuse Awareness Day

November 5-8, 2017: Consumer Voice 41st Annual Conference, Arlington, VA

Join the conversation and follow us on social media!

Last Week's Most Popular Post:

Tuesday, May 16:
As a part of Older Americans' Month, the Administration for Community Living collected stories of older people working to improve the lives of people in their communities.  One selected story came from Joyce, a volunteer long-term care ombudsman in Texas.

Last Week's Most Popular Tweet:

Thursday, May 18:
Medicaid allows many long-term care consumers to stay in the comfort of their own homes. #Protect Medicaid

Long-Term Care Resources & News

Read past issues of The Voice here.

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About The Voice

The Voice is a weekly e-newsletter, published by the National Consumer Voice for Quality Long-Term Care. If you do not wish to continue receiving this publication, please unsubscribe below. Your contributions and comments are welcome and should be sent to info@theconsumervoice.org. Copyright © 2017.

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Consumer Voice is the leading national voice representing consumers in issues related to long-term care, helping to ensure that consumers are empowered to advocate for themselves. We are a primary source of information and tools for consumers, families, caregivers, advocates and ombudsmen to help ensure quality care for the individual. Consumer Voice's mission is to represent consumers at the national level for quality long-term care, services and supports.

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