A Note About Outages

Posted by Justin Nemmers  

08:13 PM Sep 07, 2010

We are extremely sorry for the outage we experienced today, and others over the past week. We know that you rely on our service each and every day and an outage of any duration is not acceptable.

Due to our growth, additional burdens and requirements have been placed on our systems over the past few months. We are working diligently on a significant overhaul of our back-end server and network systems.

We have spent a significant sum in hardware over the past two months alone, and are in the process of installing and migrating to this new gear on a weekly basis. Of course, this process can be rather tricky, and entail unforeseen ramifications that manifest themselves at the most inopportune times.  The outages over the past week have all been side affects of the work we're doing to expand capacity while simultaneously increasing redundancy at every point in our system.

We are very sorry for the inconvenience the past week's outages have caused.  I assure you that we continue to make every effort possible to prevent these issues, and are committed to getting this right as quickly as possible.

For those of you on Twitter, please check our twitter feed for updates on service when they occur.

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