Salsa Weekly Highlight: Support tickets now integrated into your Salsa headquarters

Posted by Leslie Hall  

03:02 PM Mar 25, 2010

(From this week's Weekly Highlight email. Click here to sign up to receive it in your inbox every Wednesday!)

Greetings!

It's the "Weekly Salsa Highlight," your quick hit on what's new in Salsa to help get the most out of your online program. As always, you can find plenty more news, updates, and conversation throughout the week on SalsaCommons.org.

Last week, we told you we were moving support services to Zendesk.

I'm delighted to report the transition has gone swimmingly so far! Hopefully, if you've submitted a support request during that time, you agree.

Headquarters Integration

Now that we've migrated, we're adding in some of Zendesk's great bells and whistles. This week, please direct your attention to the bug submission form now integrated into the Salsa headquarters.

You'll find this convenient bug submission page by clicking "Support" in the upper right-hand corner of any Salsa headquarters screen.

This form automatically captures your user information and the technical specifications of the browser and operating system you're on -- and it conveniently keeps track of your unresolved support requests right there in the sidebar.

(Of course, if you love sending email instead, those addresses still work too.)

Give the Zendesk-Salsa integration package a try next time you want to submit a question! We think this will make it easier for you to give us feedback, and easier to keep track of how we're handling that feedback.

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