Authorize.net user? You may have missed some donations.

09:20 PM Jul 05, 2009

Authorize.net's data center was down for several hours Friday and into Saturday morning -- not a Salsa-related issue in any way. Anyone using an authorize.net merchant gateway account would have been unable to process transactions during that time; fortunately a Friday heading into (or part of) a three-day weekend in the middle of summer is probably about the least transaction-heavy window of the year. But every gift counts, especially in times like this.

Users should check both their Salsa headquarters and authorize.net accounts for gift history on Friday and early Saturday, but anyone with ongoing campaigns who might have reason to have expected significant donation traffic during that time might want to consider more proactive steps to communicate to supporters.

Heck, view it as an opportunity: it's force majeure, and an excuse to re-ask.

Users of any other merchant gateway, including the DemocracyInAction default (a PayPal Payflow Pro gateway) have nothing to worry about at all.

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